The voice mail access number is 684-MAIL (684-6245). Your mailbox number is the telephone number for which the mailbox has been set up. When setting up your mailbox the technician will assign a default password of 1234. You may program your own password once your mailbox has been established. We do encourage you to use your own password for security reasons.
To find out if you have new messages in your voice mailbox, simply lift the handset of your phone and listen to the dial tone. If you hear a "stuttered" dial tone and then the regular dial tone, you have new messages. If you listen and just hear the regular dial tone, you have no messages in your mailbox.
To hear your messages from your own phone, dial 684-MAIL and select from the menu options given.
To hear your messages from another phone, dial 684-Mail. Enter your mailbox number (your telephone number), followed by " # ". Then enter your password, followed by " # ".
If you are calling for your messages, from a phone within our exchange area that also has voice mail follow these instructions. Dial your home phone number. When the voice mail answers, it will tell you to press " * ". Then enter your password, followed by " # ". Back
If your line is busy, other calls can automatically be forwarded to your voice mailbox.
To turn this feature on, take your phone off the hook and press the following keys:
*90 684 6245
OR
*90 698 62345
To turn this feature off, take your phone off the hook and press the following keys: *91 Back
You may program your voice mailbox to answer calls
after a certain number of rings (similar to an answering machine). When your
phone rings that many times without being answered, calls will automatically
be forwarded to your voice mailbox. When choosing the number of rings,
please consider the following:
1. The number of rings chosen must be greater than 1.
2. Many callers will hang up after about 5 rings.
3. If you allow for three or four rings, you can leave this feature on at all times and still allow yourself enough time to answer incoming calls when you want.
4. If you want to call from one extension to another extension in your home (e.g. from the house to the barn or vice versa), you must make sure this feature is off. If the feature is on, your call will automatically go to your voice mailbox.
To turn this feature on, take your phone off the hook and press the following keys:
1. *92. Pause 3 seconds.
2. Number of desired rings (such as 3 or 4)
3. 684 6245
To turn this feature off, take your phone off the hook and press the following keys: *93
How it works:
You can transfer a call to another number or add a third person to a call. When you're ready to hang up, the other two people can continue their conversation.
To transfer a
call:
1. Press and quickly release the "switchhook" to place the person you are talking with on hold.
2. Listen for the dial tone.
3. Dial the third person's phone number. (If you have speed calling, you may dial one of your codes instead.)
4. When the third person answers, you can talk privately before making it a 3-way conversation.
5. To complete the transfer, press and quickly release the "switchhook." You can now talk with both people at the same time.
6. Hang up, and the other two people can continue their conversation.
To cancel the
transfer:
1. You can cancel the transfer at any time- if the third person did not answer, you received a busy signal or recording, or you wish to cancel the transfer after talking to the third person. Just press and quickly release the "switchhook" twice. You'll be reconnected to the person holding.
Notes:
Any chargeable or long distance call you place for the transfer or 3-way conversation will be billed to your number.
The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
Must subscribe to 3-Way Calling Service. Back
How it works:
When you receive a call, the number of the person calling you is shown on your Caller ID display screen.
How to use:
1. When you receive a call, wait until your telephone completes the first ringing signal.
2. The telephone number of the person calling you will automatically appear on your display screen.
3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.
Notes:
Subscription to Caller ID requires the lease or purchase of a display telephone or an add-on display unit.
If the letter "P" or "Private" appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.
If "unknown name," "unknown number," "out of area," or "0" appears, the caller is in an area that does not support Calling Number services.
This service is an enhancement you may add to your current service. When your call waiting "beeps", you will be able to see who is calling on your Caller ID box. You must subscribe to both Caller ID and Call Waiting to use this new feature. Some Caller ID boxes may not be compatible with the new service. Back
How it works
If you can't get to the phone, you can be sure that your calls won't go unanswered. You can easily change the forwarding number - even choosing how many times your phone should ring.
To "turn on" the
service:
1. Lift the handset and listen for the dial tone.
2. Press *92 (On a rotary phone, dial 1192)
3. Listen for the dial tone.
4. Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward No Answer is in effect.
If the line is
busy or there's no answer:
6. Hang up.
7. Within two minutes, repeat steps 1-4 above. You'll hear a confirmation tone to let you know your Call Forward No Answer is now working.
To "turn off"
the service:
1. Lift the handset and listen for the dial tone.
2. Press *93 (On a rotary phone, dial 1193.)
3. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now "off".
To change the
"forward to" number:
1. Turn off Call Forward No Answer, (see directions above).
2. Repeat the steps above to turn on Call Forward No Answer, entering the new "forward to" number.
Note:
Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead. Back
Call Forward Busy
How it works:
Whenever you're on the phone, you can be sure your
callers can talk with someone else or can leave a message for you. Easily
turn it on or off, or change the forwarding number anytime.
To "turn on" the
service:
1. Lift the handset and listen for the dial tone.
2. Press *90 (On a rotary phone, dial 1190)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forward is in effect.
To "turn off"
the service:
1. Lift the handset and listen for the dial tone.
2. Press *91 (On a rotary phone, dial 1191)
3. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now "off".
To change the
"forward to" number:
1. Turn off Call Forward Busy, (see directions above).
2. Repeat the steps above to turn on Call Forward Busy, entering the new "forward to" number.
Note:
Dial the number as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. If you have speed calling, you may dial one of your codes instead. Back
How it works:
You can program your phone to reject calls from any number you place in the rejection list. When your service is turned "on," any callers in this list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual.
How to use:
1.
Lift the handset and listen for the dial
tone.
2.
Press *60 (On a rotary phone, dial 1160)
3.
Listen for an announcement telling you
whether the feature is currently on or off. The recorded voice will then
tell you how many (if any) numbers are currently stored in your rejection
list.
4.
Follow the voice instructions and dial 3 to
turn the feature "on" (if it is currently
off), or turn the feature OFF (if it is currently on)
To add the last
caller to your rejection list:
1. Press #01#. (On a rotary phone, dial 1201)
To hear the
phone numbers on your list:
1. Dial 1.
2. After the list is read, voice instructions will follow.
To add a number
to your list:
1. Press #. (On a rotary phone, dial 12)
2. Follow the voice instructions you'll hear. You can store up to 31 phone numbers on your list.
To
remove a number from your list:
1. Press *. (On a rotary phone, dial 11)
2. Follow the voice instructions to remove any or all of those numbers from your rejection list.
To hear
instructions again:
1. Dial 0.
Notes:
You will not be notified when or how many calls have been rejected.
You may press 1, 0, # or * at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Priority Ringing, Selective Call Acceptance, Preferred Call Forwarding, and similar services. Back
Refuse calls from those who have blocked their numbers.
How it works:
When you've turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls - and they should remove Blocking, and call back. All other calls will ring through as usual.
To "turn on" the
service
1. Lift the handset and listen for the dial tone.
2. Press *77 (On a rotary phone dial 1177)
3. Listen for the confirmation tone or announcement. Hang up.
To "turn off"
the service
1. Press *87 (On a rotary phone, dial 1187)
2. Listen for the confirmation tone or announcement. Hang up.
Note:
You will not be notified when or how many calls have been rejected. Back
Quickly dial 30 of your most frequently called numbers.
How it works:
You can program up to 30 telephone numbers-local or long distance-into your Speed Calling list. Then, you can reach those people by dialing just two digits.
To program your
Speed Calling list:
1. Lift the handset and listen for the dial tone
2. Press *75 (On a rotary phone, dial 1175)
3. Listen for the dial tone.
4. Dial a two-digit speed code. (Choose any number, 20 through 49)
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls be sure to include "1" plus the area code.)
6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
7. Listen for the confirmation tone.
To call someone
on your Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Dial the two-digit speed code then the # key. (On a rotary phone, dial the two digit speed code, and wait four seconds)
To change your
Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Press *75 (On a rotary phone, dial 1175.)
3. Listen for the dial tone.
4. Dial the two-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone. Follow steps 4-7 above to program your Speed Calling list. Back
Quickly dial 8 of your most frequently called numbers.
How it works:
You can program up to 8 telephone numbers, local or long distance, into your Speed Calling list. Then you can reach those people by dialing just two digits.
To program your
Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Press *74 (On a rotary phone, dial 1174.)
3. Listen for the dial tone.
4. Dial a one-digit speed code. (Choose any number, 2 through 9)
5. Dial the telephone number you wish to assign to that speed code. (For long distance calls be sure to include "1" plus the area code.)
6. Press the # key. (On a rotary phone, wait four seconds after dialing.)
7. Listen for the confirmation tone.
To call someone
on your Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Dial the one-digit speed call then the # key. (On a rotary phone, wait four seconds)
To change your
Speed Calling list:
1. Lift the handset and listen for the dial tone.
2. Press *74 (On a rotary phone, dial 1174.)
3. Listen for the dial tone.
4. Dial the one-digit speed code you wish to change.
5. Listen for the cancellation tone, then the dial tone. Follow steps 4-7 above to program your Speed Calling list. Back
How it works:
Help is not far away, even when you can't dial the phone. Your telephone can automatically dial an emergency number for you.
To use:
1. Lift the handset and wait 30 seconds
2. The pre-designated number is automatically dialed.
To prevent
automatic dialing:
1. Begin dialing within 30 seconds after lifting the handset.
Note:
You must select the telephone number to be dialed when you sign up for Warm Line service. To change this number, contact Nextgen Communications. Back
Know who the call is for, as soon as it rings.
How it works:
Two different phone numbers can be assigned to your home telephone line. Use one number for the adults, and a separate number for the children. You can answer the phone differently for different callers.
To use:
1. When someone dials your main telephone number, you will hear normal ringing (one long ring).
2. When someone dials the other telephone number, you will hear a special ring that identifies that number (such as two short rings).
3. Wait until the full ring pattern is complete before answering. You will know whether the call is for you, and how you should greet the caller.
If you also have
Call Waiting:
1. If someone dials your main number while you're on the phone, you will hear a normal Call Waiting tone.
2. If someone dials one of the other numbers, you'll hear a special Call Waiting tone that identifies that particular number (such as two short tones).
Note:
Only one conversation can be held at a time. Although you have more than one telephone number you still have just one line. Back
How it works:
When you're talking with someone, you can add a third person to the call. It's easy to coordinate family schedules, or hold a telephone conference with business colleagues.
To add a third
person to the call:
1. Press and quickly release the "switchhook" to place the first person on hold.
2. Listen for the dial tone.
3. Dial the third person's phone number. (If you have speed calling, you may dial one of your codes instead.)
4. When the third person answers, you can talk privately before making it a three-way conversation.
5. To make the 3-way connection, press and quickly release the "switchhook." You can now talk with both people at the same time.
To cancel the
3-Way connection:
1. If the third person did not answer or you wish to disconnect them, just press and quickly release the "switchhook." You'll be reconnected to the person holding.
2. Or, if either of the two people hang up, you can continue talking with the remaining person.
To end the call
completely:
1. Simply hang up.
Note:
The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. Back
How it works:
You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.
To answer a
waiting call:
1. When you're on the phone, a special tone tells you a second call is waiting.
2. Simply press and quickly release the "switchhook" on your telephone. Your first caller is automatically placed on hold, while you're connected with the second caller.
If you choose
not to answer the incoming call:
1. You'll hear a special tone to remind you of the waiting call.
To alternate
between callers:
1. Simply press and quickly release the "switchhook." While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.
To end either
call:
1. Hang up.
2. Your phone will ring.
3. When you answer; you'll be connected with the remaining caller. Back
Cancel Call Waiting
To "turn off"
Call Waiting before making a call:
1. Lift the handset and listen for the dial tone.
2. Press *70 (On a rotary phone, dial 1170)
3. Listen for the confirmation tone.
4. Dial the telephone number you wish to call. Now your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
5. After you hang up, Call Waiting automatically "turns on" again.
To "turn off"
Call Waiting during a call:
1. Press and release the "switchhook."
2. Press *70 (On a rotary phone, dial 1170.)
3. Listen for the confirmation tone. You'll automatically be reconnected to your call.
4. After you hang up, Call Waiting automatically "turns on" again.
Note:
You must have 3-Way Calling to "turn off" Call Waiting during a call.
The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
How it works:
You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.
To "turn on" the
service:
1. Lift the handset and listen for the dial tone.
2. Press *72 (On a rotary phone, dial 1172)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forwarding is in effect.
If the line is
busy, or there is no answer:
6. Hang up.
7. Within two minutes, repeat steps 1-4 above. You'll hear a confirmation tone, to let you know your Call Forwarding is now working.
To "turn off"
the service:
1. Lift the handset and listen for the dial tone.
2. Press *73. (On a rotary phone, dial 1173)
3. Listen for the confirmation tone, and then hang up. Your Call Forwarding is now "off," and calls will ring normally on your phone.
To change the
"forward to" number:
1. Turn off Call Forwarding.
2. Repeat steps 1-5 above to turn on Call Forwarding, entering the new "forward to" number.
Note:
Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead. Back
900 & 976 Call
Blocking Services
For those customers concerned about message content or possible excessive use of 900 lines, Nextgen Communications offers 900/976 Call Blocking at no initial charge to you.
This Call Blocking Service allows you to block ALL calls to 900 and 976 numbers. We cannot selectively block some of these calls while allowing others to be completed. To arrange for Call Blocking call our business office at 565-7742. Back